Welcome to Headway Homes!
Thank you for choosing Headway Homes as your new lifestyle partner! We would like to welcome you as a new resident. To achieve a successful resident/management relationship, we have prepared this Resident Pro-Tip list to inform you of our policies. We recommend that you keep it in a convenient location so that you can refer to it easily. If you have any questions or concerns, please direct them to one of our resident customer service managers. They will be happy to assist you!
Please take the time to get to know your residence. When you move into your new home, it is helpful to know where important items are located. Take the time to know or locate the:
HVAC Return Boxes
Filters must be changed every 90 days in order to keep the HVAC running properly or as outlined on filter specs.
Main circuit breaker in the event power goes out
If electricity goes out to a specific room or rooms, including lights, the breaker might have tripped and need reset. Turn fully OFF and back to ON position.
Gas shut off valve - turn off during emergencies/disasters for safety
GFCI plug (s) - so you can check them if your plugs or appliances in the bathroom, kitchen, patio or garage fail to work
If electricity goes out to a plug in your home, your GFCI might have tripped and need to be reset. Often this can impact multiple plugs sometimes even across separate rooms. These are usually located in wet areas such as bathrooms and kitchens.
Electric and/or gas meters to check your utility bills
The main water shutoff valve in case of major flooding (usually in the street)
This is for when there is a leak that can’t be controlled by shutting off the local valve under the sinks or toilet. May need to use pliers to operate if in exterior box.
Water shutoff valves below the sinks and behind toilets in case of water leaks
Method of cleaning the oven so you use the right products
Time bake knobs on the oven— in the event the oven will not work, these may not be set properly.
Residents are required to setup their utility accounts prior to moving in. Residents should not do their own repairs or make any alterations to the house. If you want to make a special request for renovation or repair to the property, submit your request in writing and do NOT proceed with any work before you receive written authorization to do so. Your Resident Customer Service Manager will consult the Owner to see if the request is acceptable to them. We will then notify you in writing of their decision.
Resident experience manager information
Website - RentHeadway.com
Direct Line - (415) 463-1099
24-hour Maintenance Line: callheadway.com
In an emergency, always dial 911. Do NOT call the office first
When you call our office during business hours, listen for the extension number for the party who handles the matter you need to address. If you get our voicemail, this means that we are busy with another Resident. We will call you back !
Our staff checks voicemail regularly throughout the day. Please leave a message and we will return your call within 1 business day.
For general inquiries or if you don't know who may be able to assist you, please leave a message in the general mailbox (item 6)
Maintenance of Your Home
It is important for you to maintain your home - for your best use and enjoyment, because it is required by the OWNER and because there are legal and financial costs to you, the OWNER and others if the home is not maintained according to local requirements (County and City Code, Homeowner's Association, other) and your lease terms. Note that Resident Experience Management is responsible for most repairs to the home.
For certain small maintenance items or repairs that cost under $25.00, it is the responsibility of the Tenant.
However, if the damage is caused by something you, the resident, caused and you knew or should have known the consequences of your actions, the repairs are your responsibility regardless of cost. We will invoice you the full amount of the repairs. If you do not pay, the amount will be taken out of your security deposit and you will be asked to replenish the security deposit so the full amount of your contractually obligated security deposit remains in escrow, as required by your lease. Email us with any questions.
Questions
How do I submit a maintenance request?
If you have a routine maintenance item that you believe is the responsibility of the Resident Experience Manager, please submit your request in a timely manner so it can be addressed:
Submit an online request at the callheadway.com
If you need to have your password reset to your propertymeld account send an email to care@headwayhomes.co
Please describe the maintenance issue in detail on your work order. Resident Experience Management will set up an appointment for you with either an in-house Maintenance Technician or an appropriately qualified vendor to assess and/or address the maintenance item. If you fail to keep a scheduled appointment with a vendor, you will be responsible if the delay causes further damage. Also, you may be responsible for a missed appointment fee.
If you have an emergency maintenance item - an active leak you can't stop; a flood; a broken window or door lock; detection of hazardous substances or mold, etc., please note this on your work order. We will respond as quickly as possible.
If the services of a professional are required, and he determines that the problem is tenant caused, you will be charged for the maintenance call. Here is what happens next
Submit your service request by logging into your propertymeld account.
Stay tuned for a call from our service department, they may be able to help you fix the problem over the phone. If not, professional service providers will be assigned to complete your repair.
The repair contractor or service provider will contact you to set up an appointment. You must respond promptly. If the contractor or service provider is unable to contact you after 3 attempts, your service request will be canceled.
After making an appointment, you must be home when the contractor or service provider arrives. You may be charged if you are not available when the contractor or service provider attempts to make your repair at your chosen appointment time, or if you cancel less than 24 hours in advance.
Upon completing service, please confirm the completion of service in your resident portal. Our service department will contact you to confirm completion of service if no response is given through resident portal. Your maintenance request case will only be closed with your confirmation.
A short survey will be sent to you after service completion. Please tell us your experience so that we can serve you better next time.
If I lock myself out, what can I do?
You should first contact Bill's Lock and Safe in North Little Rock (501) 374-4600), mention you are with Headway Homes, mention the address and that you need to duplicate an existing resident key and that you are responsible for any associated costs
You could also contact your Resident Experience Manager 415-463-1099 to be let back into your home; please note that a standard fee of $60 will apply.
Changing or re-keying locks is not permitted. Replacement keys can be purchased from your local field office during regular business hours. Please visit our Contact Us page to find the correct phone number for your market.
How are after hours and weekend emergencies handled?
Emergencies are addressed in accordance to varying degrees of severity. Please call the direct line of the resident experience manager for your market and/or call (415) 463-1099 mention an emergency and a representative will help you determine how to handle your issue.
Do I need permission to install cable?
You will not need permission to modify the house (add additional jacks / outlets) for any cable installation. However we ask that you let your resident experience manager accordingly via email or call. Routine service establishment requires no additional approval. Satellite dishes may not be attached to the house or any fence on the property. A stand-alone pole should be used and placed in such a location as to not present a hazard on the property. Satellite dishes must be removed at time of move-out. Please contact your property manager for detailed instructions.
Some helpful information:
Fire. Call 911
Flood. Shut the water off, submit a work order or call our office.
Gas Odor. Turn off gas, call 911 and submit a work order when safe.
Electrical issues. Shut off main breaker in breaker box and call 911, if Emergency. Submit a work order when safe.
Plumbing stoppage. Stop using the fixture and submit a work order.
With any of the following please submit a work order on line and we will treat as a routine maintenance order unless otherwise indicated:
Heat/ Air Conditioning/ Appliance repair
HOUSEHOLD PRO-TIPS, TRICKS & SOLUTIONS
More on Maintenance....What you need to know and should know (Hat-tip to big siblings at Brandywine, Havenbrook, Invitation Homes & MSRenewal)
Counter Tops
Always used a cutting board. You may not notice minor scratches at first, but over time they will dull the luster of even a hard ceramic tile finish.
Wipe up spills promptly, especially those that are acidic.
Natural stones are alkaline and acidic liquids will disfigure them.
Some liquids, especially hot ones, will stain grout and plastic laminate.
Avoid abrasive cleaners to prevent scratches.
Never use cleaning products, waxes or polishes that are colored or tinted.
Soapless cleaners are recommended for routine cleaning.
Rinse thoroughly so residue won’t cause permanent damage.
Set heavy objects down gently to avoid breaking or chipping counter tops.
Cabinets
Squeaky hinges can be lubricated with a tiny drop of lubricant or WD-40. Apply it to the top of the hinge and then open and close the door several times to work the oil into it. Wipe up any excess so it does not drip.
Cabinets: How to Fix a Door that Opens or Closes by Itself
Remove the middle hinge pin
Lay it on a flat surface that won’t be damaged, like a piece of scrap wood
Use a hammer and tap the pin to put a slight bend in it
Put the pin back in the door and test the door
Dishwasher
Dishwasher will not turn on:
Be sure the door is securely shut and the latch is fully engaged.
Ensure the unit is plugged in and check your circuit breaker box to see if they are “tripped”. Reset the breaker if necessary.
Check to see the proper buttons are selected for the cycle you have chosen and the “delay” cycle is not selected on your machine.
Ensure the wall switch is in the “On” position (if applicable)
Dishes are not getting clean:
Make sure there are no foreign objects in the bottom of the dishwasher.
Make sure the dishwasher is loaded properly, do not overload.
Adjust the dishes to ensure they do not obstruct the spray arms from fully spraying during cycles.
Try switching dishwasher detergent.
Use a rinse aid, like Jet-Dry substitute.
Use a pipe cleaner or sewing needle to remove food particles or other debris from the spray arms’ small holes. This will keep the water flowing at its maximum rate. (Never use a toothpick, as the tip can break off inside of the washer arm.)
There is a sewage smell coming from the dishwasher:
Check the drain at the bottom of the dishwasher.
Make sure the filter/screens are clean and there is no debris sitting at the bottom of the dishwasher.
Make sure water has run (drains may be dry from no usage). Prime the dishwasher by adding 1-2 gallons of water to the inside of the machine and run the wash cycle.
Check for moisture under the sink and near the dishwasher.
If the drain line to the disposal is lying on the cabinet floor it can cause the dishwasher to not fully drain. This can cause disposal water to sit in the line.
Gas Range
IF YOU SMELL GAS, CALL THE GAS COMPANY! DO NOT TAMPER WITH GAS APPLIANCES!
Make sure the Gas is turned OFF!
Stainless steel tops should be cleaned with heavy-duty degreaser and a non-abrasive pad.
Take care not to use too much water when cleaning, especially around the knobs. If water drips down into the holes where the knob shafts come through, the burner switches can short out and cause problems with the spark ignition system.
Oven
Whenever you use the oven, it should be wiped clean of anything that overflows or spills.
When you know there is a risk for overflow from the food you are cooking, place a piece of tin foil or an oven liner under the pan, at the bottom of the oven to catch any thing that may spill over.
Oven will not turn on:
Check the bake element, a black tube near the bottom of the oven. Operating normally, the bake element will glow red hot. If it does not glow, the bake element may have burned out.
Check the broil element, a black tube located at the top of the oven. If the broil element does not glow red hot, it’s possible it has burned out which can cause other components to short out.
MICROWAVE OVEN
Ensure that you never place any substances in your microwave that have the potential to harm it. For example, don’t place metals, plastics or Styrofoam containers inside your microwave as these contain toxic chemicals which can potentially get into your food.
When heating liquids, ensure that the liquid container is covered with a vented lid.
Avoid spills inside the microwave. If your microwave does not feature a removable glass plate, then place the food item on a paper towel before heating.
Wash your microwave regularly, using very mild detergents or the chemical free recipe below.
Do not use any abrasive materials to clean your microwave.
How to clean the microwave:
Place a bowl of water with lemon slices inside the microwave
Run it at max power for 5-7 minute. The citrus will cut the grease and the water vapor breaks the dirt crust down.
Once the microwave stops, just wipe it out.
Garbage Disposal
Turn on the cold water before starting the disposer. Drop food waste slowly into the unit. Let the water run a few seconds after the waste is disposed to allow it to flush away.
Corn husks, celery, onion skins, rice, potato skins, artichoke leaves, olive pits, bones and solid or liquid grease may cause your disposer to jam or overload.
Clean garbage disposal blades by grinding up ice cubes. Freshen the smell of the disposal with vinegar and citrus fruit rinds.
Turn the power switch to “Off” before taking any action, should your disposer suddenly malfunction. DO NOT use your fingers to pull out clogged matter; use pliers or tongs.
Clean your garbage disposal by making vinegar ice cubes to use weekly. This helps to eliminate bacteria which can cause odor. You could also, take a bottle brush and scrub inside the disposal. This small maintenance step will go a long way to keeping it fresh.
Motor will not work or turn on:
Ensure the unit is plugged in.
Check for a tripped circuit breaker and reset if needed.
Ensure the unit is not jammed and push the reset button (usually located on the bottom of the unit) to restore power to the unit.
Disposal is making an unusual amount of noise:
Unplug the disposal, use tongs or pliers to clear all items that are jamming the blades.
Motor makes a humming noise (blades aren’t moving):
After turning off the power to the disposal, use tongs or pliers to clear all items that are jamming the blades.
Insert an Allen wrench that fits into the bottom center of the unit and turn the Allen wrench back and forth several times until the motor is free. •Push the reset button to restore power to the unit and plug the unit back in.
Disposal takes too long to grind food:
When using the disposal, run more cold water.
Minimize the amount of food going into the disposal at one time.
After turning the power off to the disposal, use tongs or pliers to clear all items that are not being disposed of.
Keep Your Disposal Smelling Fresh:
Dice lemons and place them in ice trays.
Cover with vinegar and freeze.
Store in a plastic bag.
Toss a couple in the disposal once a week to keep it fresh
REFRIGERATOR
No Power and/or Motor is not Turning On
Check to see if the unit is still plugged in. If it is plugged in, use a hair dryer or other small appliance to test the outlet and be sure it is working.
Check for a blown fuse, and reset if needed. The unit has power, the light is on, yet the fridge is not cooling
Inspect the door gasket to make sure doors are closing tightly so the refrigerator is maintaining its highest level of cold.
Clean grimy gaskets with soapy water and dry completely. If seals are dirty they can become loose, creating excessive moisture in the refrigerator, possibly resulting in defrost issues.
Clean condenser coils in the back of your fridge every six months. These coils cool and condense refrigerant, releasing heat. If they’re clogged with dust and pet hair, they stress the compressor and waste energy.
The Interior Light(s) not Working
The light bulb may need to be replaced.
Replace ONLY with the same appliance type bulb already provided in the unit.
Refrigerator has an Unusual Odor
Clean and disinfect the drain pan.
Remove any old food.
Check behind the drawers for fallen food debris and wipe clean.
Put a box of baking soda inside the refrigerator and one inside the freezer. This will absorb and eliminate a lot of odors.
Plumbing
To keep a leak from damaging the home and your personal property inside, make sure all adults in the family can locate and operate the main water shutoff and individual shutoff valves in the kitchen and bathrooms. The main valve is located at the water meter. Other valves are located under sinks, behind each toilet and on top of the water heater. If you have water flowing down your hallway, you don’t want to be looking all over the house for the shut off valve.
Clogged Drains
Grease build-up is the most frequent cause of clogs. NEVER pour hot grease down the drain. Once it cools it will coagulate and become stuck in the pipe.
Petroleum-based products such as paint thinner will damage pipes and should never be poured down drains.
Almost all bathtub and shower drains have strainers to keep soap and hair from getting into the drain. Simply keep these strainers clean to help avoid clogging and avoid letting large chunks of soap, hair or other debris from getting into the drain in the first place.
Remove hair and foreign matter from sink and tub stoppers every time you clean to ensure good drainage.
How to Unclog a Drain
Flush the sink with boiling water.
Try using a plunger. Make sure there is a good seal around the opening and plunge vigorously 6-10 times.
Pour 1/2 cup of baking soda down the drain followed by 1/2 cup of vinegar. Wait 15 minutes and follow with more boiling water.
If that doesn’t work, pour 1 cup of baking soda and 1/2 cup of salt down the drain. Let this mixture sit a few hours or overnight. Follow with at least 2 cups of boiling water.
Water is “running” in the toilet constantly
Adjust the screw on top of the fill valve to adjust the float and set the water level. Turn the screw counterclockwise (L) to add MORE water to the tank and clockwise (R) for LESS water. NOTE: The water level must be set lower than the top of the overflow tube.
Check the float to make sure it has not corroded or become stuck in place, not allowing it to “float” with the water level.
Ensure the chain to the flapper is not tangled or twisted, preventing the flapper from fully closing and sealing after each flush.
Replace the flapper if it has become warped or damaged/not creating a good seal. If you cannot find an exact replacement for your model toilet, a universal brand flapper is adequate.
Toilet leaks water onto the floor
Check the supply line for leaks.
The fill valve has a seal at the bottom of the tank. If this seal is split or corroded it can cause a leak at the bottom of the toilet tank.
If the toilet is clogged, use a snake or plunger to loosen the clog. Make sure there is enough water in the bowl to cover half of the rubber cup on the plunger and fully covering the hole. This will ensure a good seal.
Occasionally, the fill valve line will come out of the overflow tube and splashes water out of the top of the toilet. Remove the top of the tank and ensure this has not occurred.
If the problem does not stop, turn off the water at the shut off valve behind the toilet. Catch any water with a pan or bucket before and during repairs.
Testing a toilet for a leak
Check the water level in the tank to be sure that the water is not overflowing by way of the overflow pipe (the pipe in the middle of the tank with a small piece of tubing connected to it).
If water is running into the overflow pipe, you can adjust the water level by turning the screw on top of the fill valve. Turn counterclockwise (L) to ADD more water to the tank and clockwise (R) for less water. The water should stop approximately one inch below the top of the overflow tube. There may be a water level mark stamped on the side of the tank.
Test the flush valve mechanism by putting a few drops of food coloring into the tank. Check the bowl after 15 minutes, if the water in the toilet bowl has changed color, the ball or flapper is leaking and needs to be replaced.
Toilets REMINDERS
Don’t treat your toilets as a universal garbage disposal. It will get clogged and stop working.
Only toilet paper
No baby wipes
No paper towels
No feminine product
No children's toys
Keep a plumber’s plunger handy.
If a clog occurs, shut off the water valve located behind the toilet. A few vigorous pumps of the plunger will usually free the clog.
Do not use harsh chemical drain cleaners. These can damage the toilet seat and cause leaks.
Never use a toilet as a ladder. Don’t stand or sit on a toilet tank lid.
Avoid putting any pressure against a tank by leaning back against the tank.
Tubs and Showers.
To prevent tub and shower drains from clogging, we recommend a product called Hair Away, however please do your own product research and pick an item that suits your need and price point. This will eliminate hair build-up in the drain.
Kitchen Sinks with Garbage Disposals.
For kitchen sink drains with garbage disposals, please be aware that only certain food items can go down the drain into the disposal - for example, soft food items (no bones, plastic, paper or wrappings).
Do NOT put potatoes and pasta, rice, corn, lettuce, asparagus, other fibrous vegetables, bacon grease or other grease, egg shells.
Anytime you use the disposal, run the water for 30 seconds to make sure the items dissolve and are washed away. You may be able to put small amounts of some of the "bad" items down the drain, but large amounts will NOT work. "When in doubt, throw it out."
Water Heater
If your water heater begins to leak close the shutoff valve located on top of the unit and turn off the breaker. If it is a gas heater, close the gas supply valve, too.
To avoid scalding and burning, we recommend keeping the water heater on the “normal” setting.
Always maintain 2 feet of clearance around the appliance unless the manual specifically states otherwise.
Carpet
Frequent vacuuming is the key to maintaining your carpeting.
It is normal for new carpet to shed loose fibers for quite some time. Frequent vacuuming will take care of the problem.
If a tuft of carpet appears which is longer than the surrounding carpet, don’t pull it out. Instead, trim it flush with the rest of the surface.
Stain removal is easier when it’s done promptly. Test any commercial cleaning product on a section of carpet that isn’t easily seen, such as in a closet.
To add years to the life of your carpets, have them professionally cleaned every six months.
How to clean small stains on carpet
Pour enough vinegar to soak the stain.
THEN add a small amount of baking soda. (If you do the reverse, you will have a bubbly mess that won’t do the trick).
Let the spot dry for a day or two before sweeping and then vacuuming. (Cover the spot with a bowl or plate so baking soda isn’t kicked around).
TILE
Remove grit and fine particles with frequent sweeping, vacuuming or damp mopping because they will scratch or dull tile floor.
When damp mopping, use clean water and wring the mop head thoroughly to prevent water spotting.
A mild nonabrasive detergent can be used, but rinse well to avoid leaving a film that will look dull.
Do not use vinegar or other acid-based cleaners; this will cause premature deterioration of grout.
Don’t use steel wool, scouring powders, or other abrasives that can scratch the finish of ceramic tile.
Use furniture coasters and rubber feet to protect your floors when moving heave furniture or objects.
Stains can be removed from natural stone tile using a little bleach.
How to clean grout
7 cups of water
1/2 cup of baking soda
1/3 cup of lemon juice
1/4 cup vinegar
Put the mixture in a spray bottle and spray grout
Wait 5-10 minutes & scrub
HARDWOOD
Clean hardwood flooring as frequently as you would carpets.
Sweep and clean with a soft, dry mop or cloth.
Never use water, water-based cleaners, bleach or one-step floor cleaners on hardwood.
Water on a wood floor will cause staining and warping. Wipe up liquid spills quickly.
To prevent scratches, gouges and dents, never drag heavy furniture or appliances across a hardwood floor, and avoid walking on them with high-heeled shoes.
Waxing and buffing is best done by a professional.
VINYL
Sweep frequently.
Use warm water and cleaning products made specifically for vinyl flooring.
Abrasive cleansers will permanently dull vinyl finishes and full-strength bleach will etch into and destroy the surface.
Heavy appliances, dropped tools, furniture legs, high-heeled shoes and rough use can all permanently damage soft vinyl flooring. Prevent indentations with felt floor protectors.
Rubber-backed rugs will discolor vinyl floors.
LAMINATE FLOORING
Clean regularly with a vacuum and damp mop.
Deep cleaning requires a soap-free cleaner designed for laminate floors. Grease and most liquid spills can be cleaned up with warm water and mild detergent. Remember not to use too much water since it can cause irreparable damage to your floor.
Use a soft cloth moistened with mineral spirits or nail polish remover on crayon, asphalt, shoe polish, paint and nail polish.
Let wax and chewing gum harden then scrape gently with a dull, plastic scrapper such as a credit card.
Never use wax, sand, lacquer, steel wool or abrasives on laminate flooring.
WOOD BURNING FIREPLACE
A fireplace is not intended to heat your entire home or serve as a primary heating source.
Only burn dry, cured fire wood. Other lumber and construction scraps may be treated with chemicals.
Close the damper when not using your wood fireplace to prevent warm indoor air — and the dollars you’re spending to heat it — from rushing up the chimney.
Keep bi-fold glass doors open when burning a fire to allow heat to get into the room.
To burn a fire safely, build it slowly, adding more wood as it heats.
GAS LOG FIREPLACE
Do not move or replace the gas log element. This is a job for a professional who is licensed to work with gas appliances.
Never put wood or other materials in your gas fireplace. The sealed gas unit is not designed to burn wood, paper or other materials and doing so could actually render the gas logs useless.
HVAC – HEATING and A/C
Reduce your operating costs by changing the filters monthly or even more frequently in very dusty areas. Keep all vents and registers clean and free of dust, cobwebs and debris.
Keep landscaping two feet away from outdoor units to allow a free flow of air.
Save energy by partly closing registers in rooms that aren’t in use.
Since hot air rises, in summer open upstairs registers completely and close them on the lower floors. When winter comes, reverse the process.
Try to keep your thermostat at a constant temperature so your system isn’t constantly changing back and forth.
If power to the AC system was turned off for winter, turn it on and wait 24 hours before you run it. This will give the compressor time to warm up before it operates.
How to change the air filter:
1. Identify where the filter is located in your home. Before removing the air filter, be sure to turn off the AC unit for safety precautions. Filters can be located at different places within each home. In many cases it will be located behind the grate of the air intake vent found near the thermostat. Filters can also be located behind large intake vents on the ceiling (add picture) or inside the main air handling unit in the attic or closet. Once you have located the filter and turned off the unit, it is safe to now open the grate by pulling on the tabs and swinging open the door.
2. Identify the filter type and size. You will need to determine the type of filter and dimensions to ensure the correct replacement. Filters can be purchased from local home improvement stores.
3. Install the filter. Once you have the correct type, remove the old filter and replace with the new. On the filter, you may find arrows stating which side to put in first. It is important to follow these instructions to ensure that the filter and unit are working properly. Now, close and refasten the grate. It is now safe to turn the unit back on and have air flowing again.
The AC unit will not turn on
Check the circuit breaker and reset if needed.
Confirm AC disconnect switch is attached and fully engaged.
The air is not cool enough
Remove all debris from and around the unit so that air can properly circulate through the fans and replace/clean the filters.
Verify that condenser coil has not frozen over.
If it has frozen over, the AC unit must be left off until it thaws out.
Ensure the vents are closed in rooms that are not being used. Locate the lever on one side that will control the opening and closing of the vent.
Balance the air-system by opening and closing the vents to balance the air flow. Wide open vents maximize airflow, half open or closed will minimize the airflow. 2-Story homes: Close downstairs vents halfway to allow maximum airflow upstairs where heat has risen.
There is no heat
Ensure unit is plugged in. Check for blown breaker/fuse and reset if needed.
Check unit switch or the switch on the wall for the unit.
Verify the gas has not been turned off by the utility company.
Ensure the thermostat is set to “heat”.
Ensure the temperature is set to at least 3 degrees higher than what it is currently set at to ensure the thermostat registers the difference and turns “on”.
Rooms are not warm enough
Ensure the registers are open.
Clean and vacuum the registers.
Replace the filter.
Make sure the vents are closed in rooms that are not being used. Locate the lever on one side that will control the opening and closing of the vent.
Balance the air-system by opening and closing the vents to balance the air flow. Wide open vents maximize airflow, half open or closed will minimize the airflow.
Remember to change your air filters at least every 3 months, depending on which filters you use, and keep the register dust free to help your system run more efficiently.
Safety Tips ....
The safety of you and your family is important to our company and many things can affect it. Here are some tips to follow:
Window screens are not a safety device. DO NOT LEAVE CHILDEN UNATTENDED NEAR OPEN WINDOWS.
Unplug all heat-producing appliances like toasters, irons, and coffee makers when not in use to prevent fire hazard
Never leave heating pads and electric blankets on indefinitely and turn them off when you leave the residence to prevent fire hazards.
Never leave water running unattended in a plugged bathtub or when leaving the residence. If you have an upstairs bathroom and you see water marks on the ceiling below or water accumulating in a light fixture below, report the leak immediately to our office.
Do not operate electrical appliances while standing or sitting in water.
If you have small children, use child protector plugs when you are not using outlets.
Do not overload extension cords with too many appliances.
Place lamps on level surfaces and use the correct wattage.
Avoid running extension cords over walkways, under rugs, or any other place that could cause tripping.
If you suspect an electrical problem, report it to our office immediately. Do not remove smoke alarms, particularly if they are beeping. Smoke alarms are for safety and removing them can endanger all residents and guests. Change the batteries if needed.
Do not allow children to leave toys on walkways and sidewalks.
Replace outside light bulbs so you can utilize lights properly when it is dark.
Report any exposed tree roots to our office.
Keep a portable fire extinguisher in the kitchen and the garage; they are available in hardware supply stores.
If you use a grill or BBQ, use common sense & never leave grills unattended. Do not set grills up against the house. You could start a fire.
If you have a fireplace, be sure to store hot ashes and coals away from the residence. Do not place ashes in garbage receptacles unless certain they are cold.
Do not store fireplace wood against the residence.
Always be certain the damper is open before starting a fire in the fireplace.
Do not build "roaring" fires in the fireplace; build reasonable fires suited to the size of the fireplace.
Pests
Maintain ongoing pest control and emergency services (i.e., bed bugs, ants, rodents including squirrels, raccoons and possums, insects, roaches) after the first treatment from Headway Homes.
You are responsible for sugar or "nuisance" ants. We suggest a product called Orange Guard. This product is safe around food, kids and pets. Keep all counters and floors free of water and food items. Spray Orange Guard around door openings and any place you see a trail of sugar ants. Check www.orangeguard.net for a store list. Also recommended are ant stakes placed at exterior foundation.
Keep your home clean and neat inside and out. Clutter, trash, and debris are fire hazards and pest attracters.
Place a maintenance request if you see carpenter ants, termites or rodents.
Rent
• Rent is due on the 25th day of each prior month.For example, December Rent is due on November 25. It is considered late when received after 12pm on the 1st of each month. So December rent would be late after December 1st. No exceptions will be made for holidays
Pay Your Rent Online
Headway Homes is excited to let you know that you can now pay your rent and other charges online - directly from your bank account ! You can also use the new payment system to stay on top of your current upcoming charges and (once you have been using it for a while) your payment history.
Paying through ACH is free. If you pay by credit card, there is a $30.00 fee.
Consider the following benefits of paying your rent online:
Security. Online payments are much more secure than mailing a check. You will receive an email notification when your payment is made that you can keep for your records and you can sign up for email reminders that your rent is coming due.
Speed. Online payments post to your account immediately - faster than if you mail a check or use an online bill payment service. They are even faster than if you drop a check off at our office !
Convenience. View your charges and make payments online, anytime from anywhere. No more paper checks, envelopes, stamps, or unnecessary "out of your way" trips to our office to drop off a check. You can even set up a recurring payment so your rent is paid automatically - no more worrying about forgetting to pay your rent on time or dealing with late fees !
However, before you can pay your rent online, you will have to activate your account. You'll be receiving an activation email from us shortly. The email will contain a link that you will need to click on so you can set up your account. Keep an eye out for that email. Make sure to check your spam folder and/or junk mail filters to ensure it does not accidentally wind up there.
If we do not have your current email address, please contact our office. Let us know if you have any questions and thank you for being a valued resident!
Do it Right: Avoid Penalty Fees and Loss
10% of outstanding balance. If rent is $800 then the late fee is $80 which is charged when your rent is received by our office on the 1st of the month. All late fee payments are due in the month they are charged.
Return Check/NSF Fee = $50
This is charged for a check returned by your bank for any reason
Lease Violation Fee = $25
This is charged when a Tenant does not comply with the Lease, such as violating HOA requirements or local code (grass cuts required, no debris in yard, etc.
Smoke Detector Tampering Fee = $250
This is charged when it appears the smoke alarm batteries have been removed or the unit has been removed from the ceiling or wall, or otherwise tampered with in any way.
Eviction Fee = $250 and up
Beyond Normal Wear / Tear = Security Deposit (See Your Lease)
Renters’ Insurance
The Landlord, Resident Experience Management Company and the Owner of your property are NOT liable or responsible for loss or damages to articles or personal property belonging to the tenant. Under your lease you are required to maintain insurance for your personal property. It is also recommended that you have liability insurance to cover injuries to others caused by your negligence. We are happy to refer you to an insurance agent if you need one.
Tenant Responsibilities
The following items are the responsibility of the tenant at their expense while they are living at the property:
Replacement of light bulbs with the correct wattage.
Replacement or cleaning of furnace and air conditioning filters every month.
Replacement of smoke alarm batteries. The property must have working smoke alarms at all times.
Reporting non-functioning smoke alarms immediately if batteries do not solve the problem.
Reporting all necessary repairs.
Professional steam cleaning and spot cleaning of carpets while living in your home.
Normal insect control (roaches, bees, spiders, sugar or nuisance ants, etc.). Normal rodent control, such as mice.
Keep property clean, inside and out, free of grease, mold, mildew, cobwebs, etc. If you are responsible for the lawn maintenance, you need to mow, water, weed, and dispose of all yard debris on a regular basis.
Reporting malfunctioning irrigation systems or sprinklers.
If you have a pet, all pet droppings need to be disposed of regularly.
Preventative Cleaning Tips
Always put away your food and your pet’s food and wipe up food debris to avoid attracting ants and other insects
Do not allow grease to build up in kitchens; use a sponge and soapy water regularly on counter tops, stovetops, and hood filters.
Avoid cooking with very high heat. This will add to more grease build-up and cause damage to appliances. It can also be dangerous.
Avoid mildew by venting bathrooms, particularly after baths and showers.
Clean bathroom tile/surfaces often to prevent mildew and grime.
Clean toilets regularly to avoid build-up of grime, rings, and mildew.
Mop and dust all wood, tile and other floors to avoid dust, dirt and grime build up; only use appropriately labeled “cleaning products” for each surface.
Vacuum all flooring regularly, particularly carpets. This will save in carpet cleaning bills.
Regularly pick up debris and pet feces in outside areas to avoid insects (and fines).
Treatment for roaches will be the responsibility of tenants. (Tenants are responsible for food debris, garbage disposal, and housekeeping maintenance. Any pest control issues such as rodent, termite, bedbug, and fleas shall be the responsibility of the Landlord.)
Pets
If you have a pet at the time you sign the lease, we need to know the name of your pet to put in your file. Not all properties allow pets so if you add a pet to your family, contact our office for prior approval. You will be required to fill out the Pet Agreement/Addendum (see the form at the end of this package) form on the pet, and if approved, pay an additional non-refundable $300.00 security deposit.
60 Day Notice to Vacate
We require our tenants to give a 60-day notice prior to moving out of their residence. Our Management Staff will contact you via email, mail or phone 60 days or more prior to the lease expiration to notify you of the approaching expiration date of your lease. If you choose to vacate, please contact our staff at 415-463-1099 or email customercare@rentheadway.com
The 60 days begins on the day we receive it in our office so please make sure to send the notice prior to 30 days before lease expiration.
It is the responsibility of the tenant to deliver all keys to our office. Please make sure you include your name and identify your rental property address. Garage door remotes can be left in the kitchen.
Before you Vacate the Property
After you have given notice to vacate, please remember to do the following:
It is the responsibility of the tenant to deliver all keys to our office. We have a 24-hour box outside our building for your convenience. Please make sure you include your name and identify your rental property address. Garage door remotes can be left in the kitchen.
Do not turn off utilities! Just remove your name from the account. Please let us know if the utility company needs any additional information from our office.
Leave the heat set at 55 degrees if you are vacating in the months of October through March. The AC can be set at 80 degrees.
Please leave the property “broom clean”. The property will be professionally cleaned including carpets.
If you are responsible for yard care, please return the yard to “move-in” condition before you leave.
Remember to stop your newspaper service to this address.
If you were approved to install a satellite dish during your tenancy, please remove the dish from the property and take it with you.
Please call the Resident Experience Manager and make an appointment for a pre-move-out walk. This will give you the opportunity to review the condition of your residence with Management and learn whether there are any needed maintenance/cleaning items required to be done to the home (items over and above normal wear and tear). In many situations, you will have the option to address these items yourself rather than be charged for them.
Your security deposit refund statement will be sent to your new address within 30 days of vacating. A deposit refund check will be payable to all persons on the agreement, unless notified otherwise, in writing, signed by all residents.
We will be marketing your home to re-rent and will notify you when we have appointments to show it. If you have any questions, please feel free to contact us.